The Employee Experience Book Overview and Introduction – Leadership Intelligence Podcast
Listen as authors of the book, The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results, Tracy Maylett Ed.D. and Matthew Wride, J.D. the basis of the book. The Employee Experience (EX) is about creating an operating environment that inspires your people to do great things.
The Goal of the Employee Experience Book:
We’re tired of watching organizations hemorrhage talented people while wasting resources on employee satisfaction measures that just aren’t that important. We’re sick of seeing companies spend billions on marketing, Big Data, and other means of winning customer love and loyalty while ignoring what makes a great Customer Experience (CX): the EX. It’s time for all that to change.
The book’s overarching goal is to build stronger organizations. That means better companies, teams, hospitals, schools, churches, communities, teams, volunteer organizations…you name it. Regardless of the scope of the organization, we want readers to enjoy success. Not just financial success, but category-redefining, sustainable, innovative, best-company-on-the-block success. We want you to become experts in the Employee Experience and drive a new era in which employees are not simply easily replaceable labor but partners in creating something extraordinary.
In summary, the book’s goal is to give you an unfair advantage over your competition: attracting, keeping, and growing people who make your organization better and your customers happier. Listen now as the authors dive a bit deeper into The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results.