Podcast: How Wells Fargo’s Employee Experience Hurt Their Customer Experience

The Employee Experience Book CoverListen as authors of the upcoming book, The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results, Tracy Maylett Ed.D. and Matthew Wride, J.D. discuss principles from their new book. Listen to the authors discuss the Wells Fargo scandal and how bank employees created fake accounts to help them reach sales goals. [inline_tweet]Is it possible that a more aligned employee experience (EX) could have prevented the fiasco that Wells Fargo now faces?[/inline_tweet] Ultimately the book and the authors teach that it’s the people of the organization that create the customer experience. If an organization aligns its expectations with employees, the customer experience will benefit and ultimately, so will the bottom line.
EX=CX

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Employee Engagement Example Graph