What is The Employee Experience?

The Employee Experience Definition: The employee experience is the sum of perceptions employees have about their interactions with the organization in which they work.

The employee experience is the operating environment for your people. If this environment is properly structured, it will attract, retain, and engage your employees. The employee experience is governed by three categories or “contracts” that impact the way an individual thinks, feels, and performs.

  1. The Brand Contract is how the organization or team is viewed publicly. It determines how well the company or team is positioned as an employer of choice. It is measured by understanding what initially attracted employees to work for your organization.
  2.  The Transactional Contract is the explicit employment agreement. It determines how satisfied employees are with their jobs and drives retention.
  3. The Psychological Contract is the unwritten set of expectations that are implicit in the job. These include expectations regarding Meaning, Autonomy, Growth, Impact and Connection (ENGAGEMENT MAGIC®) and drive employee engagement and performance.
Employee Experience Triangle Model
Employee Experience Survey

Measuring the Employee Experience

The DecisionWise Employee Experience Survey measures each of three Contracts to provide a clear picture of how well your organization attracts, retains, and engages its employees.

What Attracted Your Employees to Your Company?

The DecisionWise Employee Experience Survey includes a special section to measure the factors that initially attracted employees to work for your organization. This section is customized to reflect your unique employee value proposition. The responses to these questions are compared to other items on the survey to understand if there is a difference between what attracts and retains employees.

Why Focus on the Employee Experience?

The DecisionWise Employee Experience Survey measures the factors that drive retention in your organization. These questions are customized to determine the level of satisfaction employees feel regarding opportunities for advancement, training, safety, benefits, and tools and resources to do their job. We use these items to create an Attrition Spectrum showing common responses from those that are Fully Committed to those that have High Turnover Potential.

Open-ended Questions

Based on our extensive research using millions of employee survey responses, we have found that there are five keys that drive employee engagement. We use several questions to measure the five ENGAGEMENT MAGIC® keys.

Why Focus on the Employee Experience?

The world has changed. We now live in a global economy. Organizations are facing a more competitive environment as the advantages created by advances in technology, systems design, and communications have been fully leveraged by most companies. Competition for the best talent has also increased as employees have become more mobile and less loyal to their employers. But the best companies know that their employees drive their success and that by focusing on the employee experience management, a company can create a thriving organization that attracts and retains the best talent in order to out-perform the competition.

Managing the Employee Experience

DecisionWise helps you evaluate and design an optimal employee experience survey for the entire employee life-cycle that will positively impact organization performance. We measure, analyze, diagnose, and develop tailored interventions that will attract, retain, and engage your employees resulting in higher performance and organization growth.

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