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How March Madness Drives Employee Engagement

It’s that time of year when sport once again attempts to take over our lives. March Madness inspires a unique fan loyalty. College alumni and sports fanatics alike follow their teams relentlessly. People love to watch underdog teams inch toward a championship. Fans build brackets designed to pick the next NCAA champion.   Every year, […] Read more

Lauren Holbrook

Posted on March 24, 2017 by

When Paper Employee Surveys Are More Effective Than Online Surveys

Paper employee surveys take more effort in planning and back-end processing, but the increased perceived confidentiality, higher participation rates, and easier administration at the local facility make them a far better choice than electronic surveys in many situations. Read more

Charles Rogel

Posted on March 21, 2017 by

Trust is the Oxygen of The Employee Experience

Trust is the Oxygen of The Employee Experience and stepping up in moments of truth helps make organizations sustainable and resilient. When something happens that tests the validity of the promises that make up the Contract, that’s a moment of truth (MOT). Read the bestselling book, The Employee Experience  The result of a collision between […] Read more

Tracy Maylett

Posted on March 21, 2017 by

The Employee Experience Equation

The Employee Experience Equation Did you realize you were making a contract this very moment? Not a formal one, but in your mind, you made the choice to read this article and you naturally came in with some expectations. This “brand” contract is based on what you know about me or the source through which […] Read more

David L. Mason, Ph.D.

Posted on March 14, 2017 by

5 Ways to Ensure a Terrible Employee Experience

If you are one of the many managers trying to maximize effectiveness (while minimizing your chance of being replaced!), it is critical that you focus on the Employee Experience (EX). The EX is essentially the sum of perceptions of interactions (both positive and negative) an employee has with an organization and its members. The EX […] Read more

Ty Palmer

Posted on February 21, 2017 by

7 Behaviors of Extreme Perfectionists in the Workplace

7 Behaviors of Extreme Perfectionists in the Workplace During a recent coaching call with a corporate executive, I asked about her planning and organizational skills. She responded, “My skills are fine but never quite good enough.” When I asked about her people-development initiatives, she replied, “I can always do better in that area.” Finally, I […] Read more

Marcy Fetzer

Posted on February 8, 2017 by

The Employee Experience: Interview With Authors Tracy Maylett and Matthew Wride

(This article and interview originally appeared on SwitchAndShift.com) Shawn Murphy, CEO and Co-founder of Switch And Shift recently talked with authors Tracy Maylett, Ed.D and Matthew Wride, J.D., P.H.R. about their new book, The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results. The book explores what is shaping up to be the […] Read more

Seth Ollerton

Posted on February 7, 2017 by

The Employee Experience Book – Chapter 10 – Leadership Intelligence Podcast

How Wells Fargo's Employee Experience Hurt Their Customer Experience. Listen to the discussion with authors Tracy Maylett and Matthew Wride. EX = CX Read more

Seth Ollerton

Posted on February 2, 2017 by

How Managers Drive Disengagement

I compared the year-over-year responses for those who reportedly felt engaged in 2015 but had dropped in engagement in 2016. The largest differences between their 2015 and 2016 scores were... Read more

Samantha Dodson

Posted on January 31, 2017 by

INFOGRAPHIC: The 3 Employee Experience Contracts

INFOGRAPHIC: The 3 Employee Experience Contracts (As conveyed in the book, The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results) The Contract is a concept, a mental construct that we use to understand and tweak the expectations at stake in any relationship, whether it’s business or personal. Every relationship has a […] Read more

Seth Ollerton

Posted on January 30, 2017 by

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