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EP014 – Leadership Intelligence Podcast – How Wells Fargo’s Employee Experience Hurt Their Customer Experience

Listen as authors of the upcoming book, The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results, Tracy Maylett Ed.D. and Matthew Wride, J.D. discuss principles from their new book. Listen to the authors talk about the Wells Fargo scandal and how bank employees created fake accounts to help them reach sales goals. Is […] Read more

Seth Ollerton

Posted on September 14, 2016 by

VIDEO: 6 Best Practices in Creating Employee Engagement Surveys

  6 Best Practices in Creating Employee Engagement Surveys   In the VIDEO: 6 Best Practices in Creating Employee Engagement Surveys I cover six ways to form questions in order to create a survey that will obtain the best and most accurate responses possible. By creating a powerful employee engagement survey you will accurately measure your organizations levels […] Read more

Charles Rogel

Posted on September 14, 2016 by

VIDEO: 5 Employee Engagement Best Practices

  5 Employee Engagement Best Practices   In the VIDEO: 5 Employee Engagement Best Practices I share 5 employee engagement best practices from our 2016 State of Employee Engagement Report. To compile this report, we surveyed HR professionals from over 200 organizations around the world on what they were doing to address employee engagement.   Join the WEBINAR: […] Read more

Charles Rogel

Posted on August 31, 2016 by

VIDEO: Employee Satisfaction and Engagement. What’s the Difference?

  Employee Satisfaction vs. Employee Engagement What are the differences between employee satisfaction and employee engagement? Employee satisfaction is the extent to which the employment contract is fulfilled. Employees feel satisfied when basic hygiene factors are met. These factors include pay, benefits, job training, safety, and the tools and resources to do the job. Other things […] Read more

Charles Rogel

Posted on August 24, 2016 by

The Five Keys of Employee Engagement—it’s “MAGIC!”

It’s a simple concept: when we are able to throw our hearts, spirits, minds, and hands into the work we do, we produce better results. We are happier, healthier individuals, and more successful organizations. So, why are some organizations engaging, while others aren’t? Through our research of over 14 million employee survey responses across 70 […] Read more

Tracy Maylett

Posted on August 22, 2016 by

VIDEO: The Influence of Managers on Employee Engagement

  Download: Employee Engagement Survey Let’s talk about our research on the Influence of Managers on Employee Engagement. We recently conducted the largest study of its kind to compare the level of employee engagement of managers to that of their direct reports. This study included data from 22 companies, almost 19,000 employees, and 2,300 managers. We first […] Read more

Charles Rogel

Posted on August 16, 2016 by

VIDEO: The Impact of 360-Degree Feedback Coaching

  Download: 360-Degree Feedback Survey Watch this short video and learn more about our research on the impact 360-degree feedback coaching. By coaching, we mean sitting down with someone to debrief their 360-degree feedback results and helping them to create an action plan. For the purpose of this study, we collected feedback from 244 leaders from a Fortune 500 […] Read more

Charles Rogel

Posted on August 9, 2016 by

Employee Engagement Doesn’t Equal Happiness

Employee engagement doesn’t equal happiness and here’s why. Taken from the book, MAGIC: Five Keys to Unlock the Power of Employee Engagement. Happiness isn’t the same as engagement. It’s an outcome of engagement. When you’re engaged at your workplace, you feel better about your life. You feel appreciated, recognized, and connected to the people with […] Read more

Tracy Maylett

Posted on August 2, 2016 by

How Engaged Are You at Work?

How engaged are you at work? Do you knock on your boss’s door, complain that you’re not feeling engaged at work, and demand that he does something about it? Of course not. The process begins with you, not your employer.  An organization can provide air hockey tables in the break room or casual Fridays, but […] Read more

Tracy Maylett

Posted on July 20, 2016 by

What is the Employee Experience?

Pokemon Go is the rage right now. I knew nothing about it, and so I slinked around the internet trying to figure out why my neighbors were walking around the parking lot like dazed zombies with their noses glued to their phones. I then played it cool and acted like I was up to speed […] Read more

Matthew Wride

Posted on July 15, 2016 by

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