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10 Fantastic Employee Perks and Where to Find Them

10 Fantastic Employee Perks and Where to Find Them   When it comes to employee benefits, Google, Facebook, and similar tech companies reign at the top of the list. Perks like extended parental leave, covered newborn costs, reimbursed health and fitness classes, on-site gym, free lunches, paid sabbaticals and extra vacation days all seem to […] Read more

Lauren Holbrook

Posted on April 25, 2017 by

How Moments of Truth Impact Trust and The Employee Experience

How moments of truth impact trust and the employee experience is what both employers and employees deserve to understand. Every relationship comes with a Contract and every Contract gets blitzed by Moments of Truth (MOT). Pay Attention to Your Contracts   The Contract is a perceived set of promises that establishes the terms of that […] Read more

Tracy Maylett

Posted on April 11, 2017 by

Is Your Brand Attracting and Retaining Top Talent?

REI Doubles Down on Its Brand Promise   Is Your Brand Attracting and Retaining Top Talent? On October 27, 2015, $2.2 billion outdoor recreation specialty retailer REI sent a letter to its 5.5 million co-op members: It would be closing its stores on Black Friday, the biggest shopping day of the year. More than that, […] Read more

Tracy Maylett

Posted on April 4, 2017 by

How March Madness Drives Employee Engagement

It’s that time of year when sport once again attempts to take over our lives. March Madness inspires a unique fan loyalty. College alumni and sports fanatics alike follow their teams relentlessly. People love to watch underdog teams inch toward a championship. Fans build brackets designed to pick the next NCAA champion.   Every year, […] Read more

Lauren Holbrook

Posted on March 24, 2017 by

When Paper Employee Surveys Are More Effective Than Online Surveys

Paper employee surveys take more effort in planning and back-end processing, but the increased perceived confidentiality, higher participation rates, and easier administration at the local facility make them a far better choice than electronic surveys in many situations. Read more

Charles Rogel

Posted on March 21, 2017 by

Trust is the Oxygen of The Employee Experience

Trust is the Oxygen of The Employee Experience and stepping up in moments of truth helps make organizations sustainable and resilient. When something happens that tests the validity of the promises that make up the Contract, that’s a moment of truth (MOT). Read the bestselling book, The Employee Experience  The result of a collision between […] Read more

Tracy Maylett

Posted on March 21, 2017 by

The Employee Experience Equation

The Employee Experience Equation Did you realize you were making a contract this very moment? Not a formal one, but in your mind, you made the choice to read this article and you naturally came in with some expectations. This “brand” contract is based on what you know about me or the source through which […] Read more

David L. Mason, Ph.D.

Posted on March 14, 2017 by

5 Ways to Ensure a Terrible Employee Experience

If you are one of the many managers trying to maximize effectiveness (while minimizing your chance of being replaced!), it is critical that you focus on the Employee Experience (EX). The EX is essentially the sum of perceptions of interactions (both positive and negative) an employee has with an organization and its members. The EX […] Read more

Ty Palmer

Posted on February 21, 2017 by

7 Behaviors of Extreme Perfectionists in the Workplace

7 Behaviors of Extreme Perfectionists in the Workplace During a recent coaching call with a corporate executive, I asked about her planning and organizational skills. She responded, “My skills are fine but never quite good enough.” When I asked about her people-development initiatives, she replied, “I can always do better in that area.” Finally, I […] Read more

Marcy Fetzer

Posted on February 8, 2017 by

The Employee Experience: Interview With Authors Tracy Maylett and Matthew Wride

(This article and interview originally appeared on SwitchAndShift.com) Shawn Murphy, CEO and Co-founder of Switch And Shift recently talked with authors Tracy Maylett, Ed.D and Matthew Wride, J.D., P.H.R. about their new book, The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results. The book explores what is shaping up to be the […] Read more

Seth Ollerton

Posted on February 7, 2017 by

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