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5 Ways to Ensure a Terrible Employee Experience

If you are one of the many managers trying to maximize effectiveness (while minimizing your chance of being replaced!), it is critical that you focus on the Employee Experience (EX). The EX is essentially the sum of perceptions of interactions (both positive and negative) an employee has with an organization and its members. The EX […] Read more

Ty Palmer

Posted on February 21, 2017 by

7 Behaviors of Extreme Perfectionists in the Workplace

7 Behaviors of Extreme Perfectionists in the Workplace During a recent coaching call with a corporate executive, I asked about her planning and organizational skills. She responded, “My skills are fine but never quite good enough.” When I asked about her people-development initiatives, she replied, “I can always do better in that area.” Finally, I […] Read more

Marcy Fetzer

Posted on February 8, 2017 by

The Employee Experience: Interview With Authors Tracy Maylett and Matthew Wride

(This article and interview originally appeared on SwitchAndShift.com) Shawn Murphy, CEO and Co-founder of Switch And Shift recently talked with authors Tracy Maylett, Ed.D and Matthew Wride, J.D., P.H.R. about their new book, The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results. The book explores what is shaping up to be the […] Read more

Seth Ollerton

Posted on February 7, 2017 by

The Employee Experience Book – Chapter 10 – Leadership Intelligence Podcast

How Wells Fargo's Employee Experience Hurt Their Customer Experience. Listen to the discussion with authors Tracy Maylett and Matthew Wride. EX = CX Read more

Seth Ollerton

Posted on February 2, 2017 by

How Managers Drive Disengagement

I compared the year-over-year responses for those who reportedly felt engaged in 2015 but had dropped in engagement in 2016. The largest differences between their 2015 and 2016 scores were... Read more

Samantha Dodson

Posted on January 31, 2017 by

INFOGRAPHIC: The 3 Employee Experience Contracts

INFOGRAPHIC: The 3 Employee Experience Contracts (As conveyed in the book, The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results) The Contract is a concept, a mental construct that we use to understand and tweak the expectations at stake in any relationship, whether it’s business or personal. Every relationship has a […] Read more

Seth Ollerton

Posted on January 30, 2017 by

The Employee Experience: Your Organization Is Your People

  The Employee Experience: Your Organization Is Your People Your organization is your people. Always has been, always will be. If you want performance, loyalty, low turnover, and a legitimate passion for excellence among your workforce, you can’t approach communication or relationships as though you’re dealing with an organization, because you’re not. You’re dealing with […] Read more

Tracy Maylett

Posted on January 26, 2017 by

The Employee Experience Book – Chapter 9 – Leadership Intelligence Podcast

How Wells Fargo's Employee Experience Hurt Their Customer Experience. Listen to the discussion with authors Tracy Maylett and Matthew Wride. EX = CX Read more

Matthew Wride

Posted on January 25, 2017 by

3 Management Styles that Kill the Employee Experience

3 Management Styles that Kill the Employee Experience The war for talent is fierce. Employers cannot underestimate the effect a negative Employee Experience (EX) has on attracting, retaining, and engaging their workforce. Employers are now realizing that they need to create a place where employees not only need to work but want to work. Managers […] Read more

Marcy Fetzer

Posted on January 24, 2017 by

The Employee Experience Book – Chapter 8 – Leadership Intelligence Podcast

How Wells Fargo's Employee Experience Hurt Their Customer Experience. Listen to the discussion with authors Tracy Maylett and Matthew Wride. EX = CX Read more

Tracy Maylett

Posted on January 20, 2017 by

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