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The Employee Experience Book – Chapter 8 – Leadership Intelligence Podcast

How Wells Fargo's Employee Experience Hurt Their Customer Experience. Listen to the discussion with authors Tracy Maylett and Matthew Wride. EX = CX Read more

Tracy Maylett

Posted on January 20, 2017 by

5 Influences Trump Will Have on the Employee Experience

5 Influences Trump Will Have on the Employee Experience (Article originally published here on SwitchAndShift.com) There are many pieces of legislation or policy matters affecting the Employee Experience that are likely to be in flux during the first part of Mr. Trump’s presidency. At stake are the following five key topics: Changes to the Obama […] Read more

Matthew Wride

Posted on January 18, 2017 by

How to Transform Managers into Inspired Leaders

Here are five key practices executives and managers can implement that will help transform themselves into inspiring leaders. Read more

Justin Warner

Posted on January 17, 2017 by

The Employee Experience Book – Chapter 7 – Leadership Intelligence Podcast

How Wells Fargo's Employee Experience Hurt Their Customer Experience. Listen to the discussion with authors Tracy Maylett and Matthew Wride. EX = CX Read more

Matthew Wride

Posted on January 16, 2017 by

The Customer Experience Grows From The Employee Experience

  The Customer Experience Grows From The Employee Experience Engaged employees are the soil and nutrients in which your Customer Experience grows. We like to refer to the overall Employee Experience as EX and the Customer Experience as CX. As stated in the book, The Employee Experience: How to Attract Talent, Retain Top Performers, and […] Read more

Tracy Maylett

Posted on January 11, 2017 by

The Employee Experience Book – Chapter 6 – Leadership Intelligence Podcast

How Wells Fargo's Employee Experience Hurt Their Customer Experience. Listen to the discussion with authors Tracy Maylett and Matthew Wride. EX = CX Read more

Tracy Maylett

Posted on January 11, 2017 by

The Employee Experience Book – Chapter 5 – Leadership Intelligence Podcast

How Wells Fargo's Employee Experience Hurt Their Customer Experience. Listen to the discussion with authors Tracy Maylett and Matthew Wride. EX = CX Read more

Matthew Wride

Posted on January 10, 2017 by

5 Tips for Mastering Modern Employee Retention

5 Tips for Mastering Modern Employee Retention Every organization has three implicit or explicit contracts: Brand, Transactional, and Psychological. Most of the intangible moments and nonverbal interactions in a company fall squarely within the oft-neglected Psychological contract. But as it turns out, it may be the most crucial.  As discussed in the book, The Employee […] Read more

David L. Mason, Ph.D.

Posted on January 10, 2017 by

What is the Law of Congruent Experience?

What is the Law of Congruent Experience? Employees will deliver a Customer Experience that matches their own experience in the organization. Employees are the face of your brand. They’re on the front lines and in direct contact with your customers. Sure, customers are also seeing your website, marketing, and real estate, but those do not […] Read more

Tracy Maylett

Posted on January 6, 2017 by

The Employee Experience Book – Chapter 4 – Leadership Intelligence Podcast

How Wells Fargo's Employee Experience Hurt Their Customer Experience. Listen to the discussion with authors Tracy Maylett and Matthew Wride. EX = CX Read more

Tracy Maylett

Posted on January 6, 2017 by

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