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Interview with Liz Wiseman, Author of Bestseller, “Multipliers” – Leadership Intelligence Podcast

How Wells Fargo's Employee Experience Hurt Their Customer Experience. Listen to the discussion with authors Tracy Maylett and Matthew Wride. EX = CX Read more

Charles Rogel

Posted on May 16, 2017 by

What’s the Difference Between Human Resources and Organization Development?

What’s the Difference Between Human Resources and Organization Development? Being part of a consulting firm that focuses on people analytics and organization development, I am often asked to explain the precise differences between human resources (HR) and organization development (OD). Both functions deal with people, right? So, many naturally assume they do the same thing. […] Read more

Matthew Wride

Posted on May 16, 2017 by

The Difference Between Employee Satisfaction, Employee Engagement, and The Employee Experience

What’s the difference between employee satisfaction, employee engagement, and the employee experience? All sound like they fit together, but all have key differentiators necessary to an organization’s success. A well-known business proverb is that a client wants three things from a service provider:  quality, timely service, and good a price. The service provider typically responds […] Read more

Matthew Wride

Posted on May 9, 2017 by

Which Employee Engagement Survey Method is Best?

Which Employee Engagement Survey Method is Best?     Employee Engagement Scare Tactics It’s rare these days to pick up an HR publication or attend a conference that isn’t at least partially dedicated to employee engagement. Many of these articles or events begin with alarming—although not always accurate—quotes like “over three-fourths of your employees are […] Read more

Tracy Maylett

Posted on May 2, 2017 by

10 Fantastic Employee Perks and Where to Find Them

10 Fantastic Employee Perks and Where to Find Them   When it comes to employee benefits, Google, Facebook, and similar tech companies reign at the top of the list. Perks like extended parental leave, covered newborn costs, reimbursed health and fitness classes, on-site gym, free lunches, paid sabbaticals and extra vacation days all seem to […] Read more

Lauren Holbrook

Posted on April 25, 2017 by

How Moments of Truth Impact Trust and The Employee Experience

How moments of truth impact trust and the employee experience is what both employers and employees deserve to understand. Every relationship comes with a Contract and every Contract gets blitzed by Moments of Truth (MOT). Pay Attention to Your Contracts   The Contract is a perceived set of promises that establishes the terms of that […] Read more

Tracy Maylett

Posted on April 11, 2017 by

Is Your Brand Attracting and Retaining Top Talent?

REI Doubles Down on Its Brand Promise   Is Your Brand Attracting and Retaining Top Talent? On October 27, 2015, $2.2 billion outdoor recreation specialty retailer REI sent a letter to its 5.5 million co-op members: It would be closing its stores on Black Friday, the biggest shopping day of the year. More than that, […] Read more

Tracy Maylett

Posted on April 4, 2017 by

How March Madness Drives Employee Engagement

It’s that time of year when sport once again attempts to take over our lives. March Madness inspires a unique fan loyalty. College alumni and sports fanatics alike follow their teams relentlessly. People love to watch underdog teams inch toward a championship. Fans build brackets designed to pick the next NCAA champion.   Every year, […] Read more

Lauren Holbrook

Posted on March 24, 2017 by

When Paper Employee Surveys Are More Effective Than Online Surveys

Paper employee surveys take more effort in planning and back-end processing, but the increased perceived confidentiality, higher participation rates, and easier administration at the local facility make them a far better choice than electronic surveys in many situations. Read more

Charles Rogel

Posted on March 21, 2017 by

Trust is the Oxygen of The Employee Experience

Trust is the Oxygen of The Employee Experience and stepping up in moments of truth helps make organizations sustainable and resilient. When something happens that tests the validity of the promises that make up the Contract, that’s a moment of truth (MOT). Read the bestselling book, The Employee Experience  The result of a collision between […] Read more

Tracy Maylett

Posted on March 21, 2017 by

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