How Many Comment Questions Should Your Employee Survey Have?

When we begin working with an organization to conduct an employee engagement survey, we often see a burning eagerness to ask open-ended questions about every single variable in the organization. [...]

Why You Should Use Open-ended Questions on Employee Surveys

Some organizations avoid using free-response questions on employee surveys simply because they want to keep the survey short or they don’t think they can analyze all of the comments—let me be the [...]

Can You Trust Your Employee Survey Results?

What if I told you that 26 percent of your employees either blatantly lie or inadvertently misidentify demographic questions on employee surveys?  If you’re like most managers we work with, [...]

The Pronoun Test: Measuring Employee Engagement

In listening for the differing pronouns, "we" and "they", Reich concludes that an employee who uses "we" feels more integrated within the company, identifies him or herself more with the company, [...]

Employee Engagement in the Restaurant Industry

In our recent benchmarking study, we compared several employee engagement surveys from 11 restaurant brands and discovered that the aggregate restaurant engagement scores run parallel to our [...]