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Pulse Surveys, All You Need to Know Right Here

Many organizations and survey software providers use the terms “employee pulse surveys” and “always-on survey” (or variations of always-on, such as “continuous feedback” or “real-time feedback”) interchangeably. While this makes sense on the surface, pulse surveys are technically more similar to annual employee engagement surveys than to true always-on surveys. Selecting the best method to […] Read more

Tracy Maylett

Posted on December 19, 2017 by

Employee Pulse Surveys, What You Need to Know

Are you considering an employee pulse survey? Few would debate the notion that keeping fingers on the pulse of the organization is critical to business success. At DecisionWise, we’ve been running employee engagement surveys for over 20 years, and never has it been clearer that business results can be directly tied to the employee experience. […] Read more

Tracy Maylett

Posted on December 12, 2017 by

Which Employee Engagement Survey Method is Best?

Employee Engagement Scare Tactics   Which employee engagement survey method is best for measuring employee feedback? The simple answer is, it depends. It’s rare these days to pick up an HR publication or attend a conference that isn’t at least partially dedicated to employee engagement. Many of these articles or events begin with alarming—although not […] Read more

Tracy Maylett

Posted on December 6, 2017 by

5 Employee Engagement Myths You Need to Know Now

You’ve likely seen the headlines: “Seven out of eight employees are disengaged and unlikely to be making positive contributions to the workplace.” Picking up a business magazine, sorting through social media posts, or attending Human Resources conferences, one can’t help but leave feeling discouraged or hopeless by statistics like these. If 88% of my workforce […] Read more

Tracy Maylett

Posted on October 31, 2017 by

Why Do Your Employees Choose to Work for You?

(Article originally published on August 10, 2017 by TLNT ) Just as the customer has expectations around a firm’s brand, so does an employee. While the Customer Value Proposition defines the value of a firm’s products or services to the consumer, the Employee Value Proposition (EVP) is the value — tangible, intangible, and reputational — that […] Read more

Tracy Maylett

Posted on August 15, 2017 by

Are You Throwing Your Employees Under the Bus? [Case Study]

A Case Study on Improving The Customer Experience (CX) at the Risk of The Employee Experience (EX) What is an organization’s greatest asset? Is it the product, equipment, customers or employees? In this case study we examine how the Chicago Transit Authority sought to improve its Customer Experience while failing to focus on its Employee […] Read more

Tracy Maylett

Posted on August 1, 2017 by

How Moments of Truth Impact Trust and The Employee Experience

How moments of truth impact trust and the employee experience is what both employers and employees deserve to understand. Every relationship comes with a Contract and every Contract gets blitzed by Moments of Truth (MOT). Pay Attention to Your Contracts   The Contract is a perceived set of promises that establishes the terms of that […] Read more

Tracy Maylett

Posted on April 11, 2017 by

Is Your Brand Attracting and Retaining Top Talent?

REI Doubles Down on Its Brand Promise   Is Your Brand Attracting and Retaining Top Talent? On October 27, 2015, $2.2 billion outdoor recreation specialty retailer REI sent a letter to its 5.5 million co-op members: It would be closing its stores on Black Friday, the biggest shopping day of the year. More than that, […] Read more

Tracy Maylett

Posted on April 4, 2017 by

Trust is the Oxygen of The Employee Experience

Trust is the Oxygen of The Employee Experience and stepping up in moments of truth helps make organizations sustainable and resilient. When something happens that tests the validity of the promises that make up the Contract, that’s a moment of truth (MOT). Read the bestselling book, The Employee Experience  The result of a collision between […] Read more

Tracy Maylett

Posted on March 21, 2017 by

The Employee Experience: Your Organization Is Your People

  The Employee Experience: Your Organization Is Your People Your organization is your people. Always has been, always will be. If you want performance, loyalty, low turnover, and a legitimate passion for excellence among your workforce, you can’t approach communication or relationships as though you’re dealing with an organization, because you’re not. You’re dealing with […] Read more

Tracy Maylett

Posted on January 26, 2017 by

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