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Four Barriers to Leadership Intelligence

As we work with leaders to provide 360-degree feedback, we encounter four common defense mechanisms that people use to discount negative perceptions they find in their report.  We call these “barriers to leadership intelligence” because they prevent leaders from gaining the self-awareness they need to become better leaders. Taken from principles of psychology, these barriers […] Read more

Posted on March 14, 2014 by

Do You Suffer from the Horn Effect or Benefit from the Halo Effect?

When we see a 360-degree feedback report with really low scores on most of the items it usually isn’t because the person is truly a terrible leader with no redeeming qualities.  Instead, typically one leadership derailer (e.g., micromanaging or volatility) taints the perspective of others so much so that the person seems to do nothing […] Read more

Posted on February 28, 2014 by

Perception is Other People’s Reality

I was talking to a friend of mine who works as an analyst for a data analytics firm. He is a quiet, intelligent, hard working professional from Mexico City.  He talked about how different the business culture is here in the United States. He explained that in Mexico City, if you work hard, your efforts […] Read more

Posted on February 3, 2014 by

What is 360 Degree Feedback?

What is 360 degree feedback? Multi-rater, 360-degree feedback is a development process that allows a person to receive candid feedback from peers, supervisors, subordinates, and other individuals with relationships key to his or her success. Perhaps surprisingly, 360 feedback has been in use since 1940, and has evolved to become a very effective management tool in employee […] Read more

Posted on January 20, 2014 by

Why 360 Feedback?

Why 360 Feedback? Without feedback, we tend to invent our own reality. Using 360-degree feedback is a vital part of performance, growth, and development. Understanding ourselves and how we interact with others helps us understand the impact we have on those around us. The perceptions of others within our circle of influence, whether those perceptions are accurate […] Read more

Posted on January 7, 2014 by

6 Things to Consider Before Using 360 Feedback for Performance Appraisal

When it is performance appraisal time, many managers and HR leaders contemplate adding 360-degree feedback to the process.  We hear, “Wouldn’t it be great if we included feedback from peers, direct reports, and others to get a better picture of an individual’s overall performance?”  Yes! We won’t debate the continual argument of whether organizations should […] Read more

Posted on November 26, 2013 by

Have You Looked into Your Johari Window Lately?

The Johari Window, developed by Joseph Luft and Harrington Ingham in the mid-fifties, is often one of the fundamental exercises used in feedback and leadership training.  The premise behind the model is that there are parts of who we are that are known, and parts that are not known—both to ourselves and to others.  Understanding […] Read more

Posted on October 16, 2013 by

5 Steps for Giving Feedback

Providing upward feedback, or speaking truth to power, is a challenge in organizations everywhere. Two years ago I was working with a leader who was known for getting things done; she was results focused, and very used to personally delivering on her commitments.  At the time, she was identified as a person with high potential to […] Read more

Posted on September 4, 2013 by

Giving as Good as I Got: What to do after you receive your 360 feedback

My husband and I were taking a walk the other night. I was telling him all about the feedback I had recently received from my 360-degree feedback survey. Suddenly he stopped, pulled out his phone and started fiddling with it. Is he even listening to me? I thought. Trust me, he said when I impatiently […] Read more

Posted on August 9, 2013 by

Your Coworkers Might be Killing You

Each of us has worked with at least one jerk at some point in our careers.  Maybe you were unfortunate enough to be managed by a tyrannical and unethical 40-something man—still living with his mother—whose business was quickly boarded up when he skipped town because he couldn’t make payroll.  Then again, maybe you’re just stuck […] Read more

Posted on July 30, 2013 by