As we have conducted 360-degree feedback surveys over the past 15 years, we have encountered a number of myths, misconceptions, and misunderstandings. We’ve listed the 5 most common along with the truth for each.
- 360 surveys alone create positive change. TRUTH: 360s are a tool. Positive change is a process.
- 360-degree feedback data is an accurate reflection of job performance and personal proficiency. TRUTH: 360 surveys can often be restrictive, raters can be inaccurate, and self-evaluations are fraught with biases.
- 360-degree feedback surveys are the feedback process. TRUTH: 360 surveys are the beginning of the feedback process.
- Self-perceptions are positively correlated with others’ perceptions. TRUTH: Lower-scoring participants are overly confident. Higher-scoring participants are overly critical.
- Conducting 360-degree feedback will not impact the individual or organization in a negative way. TRUTH: 360 surveys conducted ineffectively can do more damage than good.